Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our website and services:

1.1 Personal Information

Personal information is data that can be used to identify you directly or indirectly. We may collect the following types of personal information:

• Contact Information: Name, email address, postal address, phone number
• Profile Information: When you create an account, we collect information such as your username, password, and preferences
• Transaction Information: Details about appointments, services booked, purchase history, payment information
• Communication Information: Records of your interactions with us, including emails, form submissions, and customer service inquiries
• Health Information: Any information you provide regarding allergies, skin sensitivities, or other health-related information relevant to our services

1.2 Non-Personal Information

We also collect information that does not directly identify you, including:

• Usage Data: Information about how you use our website, such as pages visited, time spent on pages, and referring websites
• Device Information: IP address, browser type, operating system, device type, and other technical information about your device
• Location Information: General location information based on your IP address

2. How We Collect Information

We collect information through various methods:

2.1 Direct Collection

Information you provide when you:

• Create an account or profile
• Book an appointment or service
• Complete forms on our website
• Subscribe to newsletters or marketing communications
• Contact our customer service
• Participate in surveys, contests, or promotions
• Post comments or reviews

2.2 Automated Collection

Information collected automatically through:

• Cookies: Small files stored on your device that help us improve website functionality and user experience
• Web Beacons: Electronic images that help us deliver cookies and analyze website usage
• Analytics Tools: Third-party services like Google Analytics that help us understand how visitors use our website
• Tracking Technologies: Tools that collect information about your browsing habits

2.3 Information from Third Parties

We may receive information about you from:

• Business partners and service providers
• Social media platforms when you interact with our content or connect your social media accounts to our services
• Other sources, as permitted by applicable laws

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Providing and Improving Our Services

• Process and manage appointments, bookings, and transactions
• Personalize your experience with our services
• Maintain and improve our website and services
• Develop new features, products, and services
• Provide customer support and respond to inquiries

3.2 Communication

• Send transactional emails (appointment confirmations, receipts, etc.)
• Send marketing communications about promotions, events, and news (where permitted by law and your preferences)
• Respond to your questions, comments, and requests
• Send service-related announcements and updates

3.3 Analytics and Research

• Analyze usage patterns and trends to improve our website and services
• Conduct research and analysis to better understand our customers' needs
• Generate aggregated, non-identifying statistics about the use of our services

3.4 Legal and Safety Purposes

• Comply with legal obligations and respond to legal requests
• Enforce our terms, conditions, and policies
• Protect our rights, privacy, safety, or property, and/or that of our users or others
• Detect, prevent, and address fraud, security, or technical issues

4. Cookie Policy

4.1 What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

4.2 Types of Cookies We Use

• Essential Cookies: Required for the operation of our website. They enable basic functions like page navigation and access to secure areas of the website.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve how our website works.
• Functionality Cookies: Used to recognize you when you return to our website. This enables us to personalize our content and remember your preferences.
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We may use this information to make our website and the advertising displayed on it more relevant to your interests.

4.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can:

• Delete existing cookies from your browser
• Set your browser to block cookies
• Allow or block specific types of cookies

Please note that if you choose to block certain cookies, you may not be able to access certain features of our website or services may not function as intended.

4.4 Third-Party Cookies

Some cookies are placed by third parties on our website. These third parties may include analytics providers, advertising networks, and social media platforms. We do not control these third-party cookies and recommend reviewing the privacy policies of these third parties.

5. How We Share Your Information

We may share your information with the following categories of recipients:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Booking and appointment management systems
• Email and communication service providers
• Analytics providers
• Customer relationship management systems
• Cloud hosting and storage providers

These service providers are only permitted to use your information to provide services to us and are required to maintain the confidentiality and security of your information.

5.2 Business Partners

We may share information with business partners with whom we jointly offer products or services, or whose products or services may be of interest to you. These partners are required to maintain the confidentiality of your information.

5.3 Legal Requirements

We may disclose your information when we believe in good faith that disclosure is necessary to:

• Comply with applicable law, regulation, or legal process
• Respond to valid requests from public and governmental authorities
• Enforce our terms and conditions
• Protect our rights, privacy, safety, or property, and/or that of our users or others

5.4 Business Transfers

If we are involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be sold or transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5.5 With Your Consent

We may share your information with other third parties when we have your consent to do so.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You may have the right to access the personal information we hold about you and to request a copy of your information in a structured, commonly used, and machine-readable format.

6.2 Correction

You may have the right to request that we correct inaccurate or incomplete personal information about you.

6.3 Deletion

You may have the right to request that we delete your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.

6.4 Restriction and Objection

You may have the right to request that we restrict the processing of your personal information or to object to our processing of your personal information in certain circumstances.

6.5 Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

6.6 Marketing Choices

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in marketing emails
• Contacting us using the information in the "Contact Us" section below
• Updating your communication preferences in your account settings

6.7 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

Please note that we may need to verify your identity before processing your request, and in some cases, we may need to charge a reasonable fee to cover our administrative costs.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Some of the security measures we implement include:

• Encryption of sensitive information
• Secure server facilities
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection and security

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

When we no longer need to use your personal information, we will either delete it from our systems or anonymize it so that it can no longer be associated with you.

9. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us using the information provided in the "Contact Us" section, and we will take steps to delete such information from our systems.

10. International Data Transfers

We may transfer your personal information to countries other than the country in which you reside. These countries may have different data protection laws than your country of residence. When we transfer your personal information to other countries, we will implement appropriate safeguards in accordance with applicable law to ensure that your personal information is adequately protected.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.