Terms and Conditions

1. Acceptance of Terms

By accessing or using our Website or Services, you agree to be bound by these Terms, our Privacy Policy, and any other policies referenced herein. If you do not agree to these Terms, please do not use our Website or Services.

1.1 Eligibility

You must be at least 16 years of age to use our Website and Services. By using our Website and Services, you represent and warrant that you meet this eligibility requirement. If you are under 18 years of age, you represent that you have your parent or guardian's permission to use the Website and Services.

1.2 Changes to Terms

We reserve the right to modify these Terms at any time. All changes will be effective immediately upon posting on the Website. Your continued use of the Website or Services following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes.

2. Use of the Website and Services

2.1 Permitted Use

You may use our Website and Services for lawful purposes only and in accordance with these Terms. You agree not to use our Website or Services:

• In any way that violates any applicable federal, state, local, or international law or regulation
• For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way
• To transmit any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable
• To impersonate or attempt to impersonate KnowledgeBridge, a KnowledgeBridge employee, another user, or any other person or entity
• To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website or Services, or which may harm KnowledgeBridge or users of the Website or Services

2.2 Prohibited Activities

Additionally, you agree not to:

• Use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Website
• Use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website
• Use any manual process to monitor or copy any of the material on the Website or for any other unauthorized purpose without our prior written consent
• Use any device, software, or routine that interferes with the proper working of the Website
• Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website
• Attack the Website via a denial-of-service attack or a distributed denial-of-service attack
• Otherwise attempt to interfere with the proper working of the Website

2.3 Account Security

If you create an account with us, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. You must notify us immediately of any unauthorized access to or use of your username or password or any other breach of security.

3. Intellectual Property Rights

3.1 Ownership

The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by KnowledgeBridge, its licensors, or other providers of such material and are protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

3.2 Limited License

These Terms permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:

• Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials
• You may store files that are automatically cached by your Web browser for display enhancement purposes
• You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution
• If we provide social media features with certain content, you may take such actions as are enabled by such features

3.3 Restrictions

You must not:

• Modify copies of any materials from the Website
• Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text
• Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Website
• Access or use for any commercial purposes any part of the Website or any services or materials available through the Website

If you wish to make any use of material on the Website other than that set out in this section, please address your request to: [email protected]

3.4 Trademarks

The KnowledgeBridge name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of KnowledgeBridge or its affiliates or licensors. You must not use such marks without the prior written permission of KnowledgeBridge. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

4. User-Generated Content

4.1 User Contributions

The Website may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards, review sections, and other interactive features (collectively, "Interactive Services") that allow users to post, submit, publish, display, or transmit to other users or other persons (hereinafter, "post") content or materials (collectively, "User Contributions") on or through the Website.

4.2 Standards for User Contributions

All User Contributions must comply with the content standards set out in these Terms. Any User Contribution you post will be considered non-confidential and non-proprietary. By providing any User Contribution, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns the right to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material for any purpose.

4.3 Representations and Warranties

You represent and warrant that:

• You own or control all rights in and to the User Contributions and have the right to grant the license granted above
• All of your User Contributions do and will comply with these Terms
• You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not KnowledgeBridge, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness

4.4 Monitoring and Enforcement

We have the right to:

• Remove or refuse to post any User Contributions for any or no reason
• Take any action with respect to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates the Terms, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Website or the public, or could create liability for KnowledgeBridge
• Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy
• Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Website
• Terminate or suspend your access to all or part of the Website for any or no reason, including without limitation, any violation of these Terms

Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Website.

5. User Conduct and Community Rules

When using our Interactive Services or engaging with our community, you agree to follow these rules:

5.1 Respectful Behavior

• Treat others with respect and courtesy
• Do not engage in personal attacks, harassment, or bullying
• Do not use offensive language, slurs, or hate speech
• Respect the privacy of others and do not share their personal information without consent

5.2 Content Guidelines

• Your contributions must be relevant to the topic or discussion
• Do not post spam, advertisements, or promotional materials without permission
• Do not post content that is false, misleading, or deceptive
• Do not post content that infringes on someone else's intellectual property rights
• Do not post explicit, obscene, or pornographic material
• Do not post content that promotes illegal activities

5.3 Reporting Violations

If you encounter content or behavior that violates these community rules, please report it to us at [email protected]. We appreciate your help in maintaining a positive community environment.

6. Service Bookings and Appointments

6.1 Booking Process

When booking appointments through our Website or Services:

• You agree to provide accurate and complete information
• You understand that the availability of appointments is subject to change
• You will receive a confirmation of your booking via email or text message
• You acknowledge that your booking is not confirmed until you receive this confirmation

6.2 Cancellation Policy

We understand that circumstances may change, requiring you to cancel or reschedule your appointment. Our cancellation policy is as follows:

• Cancellations or rescheduling made at least 24 hours before the appointment time will not incur any charges
• Late cancellations (less than 24 hours' notice) may incur a charge of up to 50% of the service price
• No-shows (failure to attend without notice) may incur a charge of up to 100% of the service price
• Repeated late cancellations or no-shows may result in a requirement to pre-pay for future appointments

6.3 Lateness Policy

We value your time and ask that you value ours as well:

• Please arrive 5-10 minutes before your appointment time
• If you are running late, please contact us as soon as possible
• If you arrive late, we may need to reduce your service time to avoid impacting other clients
• If you are more than 15 minutes late, we may need to reschedule your appointment and late cancellation charges may apply

7. Payments and Pricing

7.1 Pricing

All prices listed on our Website or provided in our salon are:

• Inclusive of VAT at the current rate
• Subject to change without prior notice
• May vary depending on the stylist's level of experience
• May be subject to additional charges for extra services or products required during your appointment

7.2 Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• Cash
• Bank transfers (for certain services)
• Gift vouchers issued by KnowledgeBridge

7.3 Deposits

For certain services or appointments, we may require a deposit:

• Deposits are typically 25-50% of the service price
• Deposits are deducted from the final price of your service
• Deposits are non-refundable if you cancel with less than 24 hours' notice or fail to attend your appointment

7.4 Gift Vouchers

• Gift vouchers are valid for 12 months from the date of purchase
• Gift vouchers are non-refundable and cannot be exchanged for cash
• Lost or stolen gift vouchers cannot be replaced

8. Disclaimers and Limitations of Liability

8.1 Disclaimer of Warranties

YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER KnowledgeBridge NOR ANY PERSON ASSOCIATED WITH KnowledgeBridge MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

8.2 Limitation of Liability

IN NO EVENT WILL KnowledgeBridge, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

8.3 Indemnification

You agree to defend, indemnify, and hold harmless KnowledgeBridge, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Website, including, but not limited to, your User Contributions, any use of the Website's content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the Website.

9. Service-Related Disclaimers

9.1 Service Results

While we strive to provide the highest quality hairdressing services, we cannot guarantee specific results:

• Results may vary based on hair type, condition, and previous treatments
• We cannot guarantee exact color matches to photographs or previous services
• The longevity of color, treatments, and styles will vary based on hair type, home care, and environmental factors

9.2 Allergic Reactions

We recommend skin patch tests for all color services to minimize the risk of allergic reactions:

• You are responsible for informing us of any known allergies or sensitivities
• We recommend patch tests at least 48 hours before your color service
• If you decline a patch test, you will be asked to sign a waiver accepting responsibility for any adverse reactions
• We cannot be held liable for allergic reactions if you have declined a patch test

9.3 Personal Property

While we take reasonable care to protect your belongings:

• We are not responsible for lost, stolen, or damaged personal property brought into our salon
• We recommend keeping valuable items with you at all times

10. Changes to the Website

We may update the content on this Website from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.

11. Linking to the Website and Social Media Features

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part without our express written consent.

This Website may provide certain social media features that enable you to:

• Link from your own or certain third-party websites to certain content on this Website
• Send emails or other communications with certain content, or links to certain content, on this Website
• Cause limited portions of content on this Website to be displayed or appear to be displayed on your own or certain third-party websites

You may use these features solely as they are provided by us and solely with respect to the content they are displayed with. Subject to the foregoing, you must not:

• Establish a link from any website that is not owned by you
• Cause the Website or portions of it to be displayed, or appear to be displayed by, for example, framing, deep linking, or in-line linking, on any other site
• Link to any part of the Website other than the homepage
• Otherwise take any action with respect to the materials on this Website that is inconsistent with any other provision of these Terms

The website from which you are linking, or on which you make certain content accessible, must comply in all respects with the Content Standards set out in these Terms. You agree to cooperate with us in causing any unauthorized framing or linking immediately to cease. We reserve the right to withdraw linking permission without notice.

12. Links from the Website

If the Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

13. Geographic Restrictions

We provide this Website for use by persons located in the United Kingdom. We make no claims that the Website or any of its content is accessible or appropriate outside of the United Kingdom. Access to the Website may not be legal by certain persons or in certain countries. If you access the Website from outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

14. Termination

We may terminate or suspend your access to all or part of the Website, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law, is harmful to the interests of another user, us, or third parties, or is in violation of these Terms.

15. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Website shall be instituted exclusively in the courts of England and Wales, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

16. Waiver and Severability

No waiver by KnowledgeBridge of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of KnowledgeBridge to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

17. Entire Agreement

The Terms, our Privacy Policy, and any other policies referenced herein constitute the sole and entire agreement between you and KnowledgeBridge regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.

18. Contact Information

If you have any questions or comments about these Terms, please contact us at: